Privacy Policy

Yeh policy Root Tronics Technologies ki app Hubzone Cabs ke liye hai. App use karke aap is policy se razimand hote hain.

1. User (Passenger) ka Data

• Naam, Mobile Number, Email — account verification ke liye.
• Real-time Location — cab assign karne aur ride track karne ke liye.
• Payment Details — UPI ID aur transaction history. Card details payment gateway ke paas hain, hum store nahi karte.

2. Driver Partner ka Data

• Identity / KYC — Aadhaar, Driving License, PAN, Profile Photo, Mobile, Email.
• Vehicle Details — RC, Insurance, Permit, Make/Model, Number Plate.
• Live Location — Online mode mein continuous background tracking, ride assign karne ke liye.
• Bank Details — Account Number aur IFSC payout ke liye.

3. Data Protection

• Saara data encrypted servers par store hota hai.
• Kisi bhi third-party ko data nahi becha jaata.
• KYC details sirf fraud prevention aur legal compliance ke liye use hoti hain.
• Payment credentials raw form mein store nahi hote — PCI-DSS gateway handle karta hai.

4. Data Sharing

Data sirf valid government/law enforcement request, payment gateway (transaction data only), ya navigation service (anonymized location) ke case mein share hota hai.

Terms of Service

1. Usage Rules

• Passenger aur driver dono ek doosre ke saath izzat se pesh aayenge.
• Driver ko safe driving aur traffic rules follow karne honge. Nasha karke driving banned hai.
• Fake bookings ya app ka misuse account ban ka sabab ban sakta hai.

2. Cancellation aur Waiting

• Ride confirm hone ke baad cancel karne par standard cancellation fee lagegi.
• Driver ke pohonchne ke baad 5 minute se zyada wait par extra charges apply honge.

3. Fare aur Payment

• Fare booking screen par clearly dikhaya jaata hai — koi hidden charges nahi.
• Peak hours mein surge pricing apply ho sakti hai — pehle inform kiya jaata hai.

4. Liability

Root Tronics Technologies ek technology platform hai. Kisi bhi accident ki primary liability driver ke insurance se cover hoti hai.

Account Deletion

1. Request Kaise Karein

• App: Settings → Account → "Delete My Account"
• Email: hr@rttechnologieslive.info par "Account Deletion Request" subject se mail karein.

2. Retention Policy

• Personal Data — 30 din mein permanently delete.
• Financial Records — legal audit ke liye 180 din tak retain.
• Driver KYC — government regulations ke tehat 1 saal tak, phir destroy.